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Introduction

Royal Castle Banquet Hall (“we,” “us,” or “our”) operates https://royalcastlebanquet.com (the “Website”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with us for event inquiries, bookings, or other services.

1. Information We Collect

1.1 Personal Information You Provide

  • Contact details: name, email address, phone number, postal address (when you send inquiries or book events).

  • Event details: event date, type of event, expected number of guests, special requirements.

  • Payment information: if you make payments online (we use third-party payment gateways; we do not store full card details on our servers).

  • Communications: any messages you send us via contact forms, email, chat, or phone recordings (with notice).

1.2 Automatically Collected Information

  • Usage data: IP address, browser type/version, pages visited, time and date of visit, referrer URL, device type.

  • Cookies and tracking technologies: see “Cookies” section below.

1.3 Information from Third Parties

  • If you choose to log in via social media or use third-party services, we may receive basic profile information (name, email) subject to that provider’s privacy settings.

  • Payment processors may share transaction confirmation details.

2. How We Use Your Information

We use collected information to:

  1. Respond to inquiries, process bookings, send confirmations and invoices.

  2. Provide, operate, and maintain the Website and related services (e.g., online booking system).

  3. Improve our Website: analyze usage patterns to optimize user experience.

  4. Communicate updates, promotional offers, or event reminders (only if you consent or where permitted).

  5. Comply with legal obligations (e.g., tax, accounting, record-keeping).

  6. Prevent and detect fraud or misuse.

3. Legal Basis for Processing (if applicable)

  • Consent: where you opt in to marketing communications or cookies.

  • Contractual necessity: to fulfill booking agreements or service requests.

  • Legitimate interests: for site analytics, improving services, fraud prevention, provided these do not override your rights.

  • Legal compliance: when required by law.

4. Cookies and Tracking Technologies

  • We use cookies and similar technologies (e.g., web beacons) to:

    • Enable core functionality (session management).

    • Analyze site performance and user behavior (Google Analytics or similar).

    • Remember preferences (language, form entries).

  • You can manage cookie preferences via your browser settings or via any cookie banner/control we present. Disabling certain cookies may affect site functionality.

5. Sharing Your Information

We may share your information with:

  • Service providers: payment processors, hosting providers, analytics services, email-sending services, CRM or booking platforms. They act only on our instructions and are bound by confidentiality.

  • Business partners: e.g., vendors for catering, decor, or other event services—but only with your consent or as necessary to fulfill your booking.

  • Legal and regulatory authorities: when required by law (e.g., subpoena, court order) or to protect rights, safety, or property.

  • Sale or restructuring: if we sell or reorganize our business, your information may be transferred as part of that transaction (with notice).
    We never sell your personal data to unaffiliated third parties for their own marketing purposes.

6. Data Security

  • We implement reasonable technical and organizational measures (e.g., SSL/TLS encryption, secure servers, access controls) to protect your information.

  • However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. If a breach is detected, we will notify affected individuals and authorities as required by applicable law.

7. Data Retention

  • We retain personal information as long as needed for the purposes described (e.g., until completion of event services, plus any retention period for legal/tax requirements).

  • After that, we securely delete or anonymize data.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Access: request a copy of your personal data.

  • Rectification: correct inaccurate or incomplete data.

  • Erasure: request deletion when no longer needed or if processing lacked valid basis.

  • Restriction: limit processing in certain circumstances.

  • Data portability: receive your data in a structured, commonly used format.

  • Object: object to processing based on legitimate interests or direct marketing.
    To exercise these rights, contact us (see “Contact Us” below). We may ask for verification before processing such requests. We will respond within applicable timeframes.

9. International Transfers

If you or your data reside outside India, your information may be transferred to and processed in servers or service providers located in other countries. We ensure appropriate safeguards (e.g., standard contractual clauses) as required by law.

10. Third-Party Links and Services

  • The Website may link to external sites or embed third-party content (e.g., social media feeds). We are not responsible for their privacy practices. Review their policies separately.

  • Payment processing is handled by trusted third parties; their privacy and security practices apply to payment data.

11. Children’s Privacy

  • Our services are intended for adults (18+). We do not knowingly collect personal data from children under 18. If we learn we have inadvertently collected such data, we will delete it. Parents or guardians may contact us to request deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. When we do:

  • We will revise the “Last Updated” date below.

  • For significant changes, we may notify you via email or a prominent notice on our Website.
    Please review periodically.

Last Updated: [Insert date, e.g., June 18, 2025]

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact:

Royal Castle Banquet Hall
Email: contact@royalcastlebanquet.com
Address: [Insert physical address of banquet hall]
Phone: [Insert phone number]

You may also send requests via our contact form on the Website.

Notes before publishing:

  • Replace placeholder contact details with actual email, address, phone.

  • If you use specific analytics providers (e.g., Google Analytics), consider adding their names in the Cookies section.

  • If you target or serve EU residents, verify GDPR compliance (e.g., cookie banner, Data Protection Officer contact if applicable).

  • If you collect health or sensitive data for any reason, add an explicit section and additional safeguards.

  • Ensure your booking/payment providers’ privacy terms are linked or referenced if required.

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